Operations and Maintenance

CSCI fulfills critical operations and maintenance activities for numerous systems and help desks. Our support includes administering all applications and servers, installing hardware and software upgrades, and developing software maintenance schedules.

Systems/Database Administration

CSCI holds expertise in the provisioning, installation/configuration, operations, and maintenance of systems hardware and software and related infrastructure, while also ensuring adherence to organizational values and expectations.

Our systems/database administration services include, but are not limited:
  • Capacity Planning
  • Disaster Recovery Planning
  • High Availability Planning
  • Backup and Recovery
  • Performance Tuning

Help Desk

CSCI provides reliable and secure 24/7 support for service help desks. We have experience establishing initial infrastructure for help desk offices and developing all policies and procedures for help desk ticket creation, as well as logging, tracking, and closing processes. CSCI administers all applications and servers, performs software testing and evaluation, and performs other preventative maintenance procedures.

Legacy Systems Sustainment

CSCI supports highly interactive worldwide legacy systems. Our services for legacy systems maintenance and enhancements include moving mainframe screen tests to batch processing files, conducting error handling of incorrect files, ensuring end users have required data access, and creating system documentation.